![]() To represent secondary causes contributing to primary causes, drag Secondary cause shapes onto the drawing page and snap the arrowheads to primary cause lines. To represent major causes contributing to the categories, drag Primary cause shapes onto the drawing page and snap the arrowheads to category lines. To delete a category, select the shape and then press the DELETE key.įor each category shape on the drawing page, select the shape, and then type the name of the cause category. To add a category, drag a Category 1 or Category 2 shape onto the drawing page and position it so that the arrowhead is touching the spine. Select the spine (the horizontal arrow) on the drawing page, and then type text that describes the effect, problem, or objective.ĭetermine the number of cause categories that contribute to the effect, and then do one of the following: A fishbone diagram is a tool used to help identify the root cause of a problem. This template also provides a variety of shapes that represent primary and secondary causes that can be used to add even greater detail.Ĭlick File > New > Business, and then double-click Cause and Effect Diagram. ![]() ![]() The Cause and Effect Diagram template opens a drawing page that already contains a spine shape (effect) and four category boxes (causes) to help start your drawing. They are also called Ishikawa, fishbone, or characteristic diagrams. Instead of focusing on a quick fix, creating a fishbone diagram helps to identify the root cause of a problem and find a long-term solution. ![]() Cause and effect diagrams document all the factors that contribute to or affect a given situation: all the causes, that is, that lead to a certain effect. A fishbone diagram (also known as an Ishikawa fishbone diagram) is an effective problem-solving tool. ![]()
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